Our Commitment to Your Privacy

At PureEdge Cleaning Agency, we understand that your privacy is important to you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our cleaning services, or interact with our company. We are committed to protecting your personal data and ensuring transparency in our data practices.

This policy complies with applicable privacy laws, including the Philippines Data Privacy Act of 2012 and international data protection regulations. By using our services or website, you consent to the data practices described in this policy.

Information We Collect

Personal Information

Website Information

Device and operating system data
Website usage analytics
Cookies and tracking technologies
Form submissions and inquiries

Service-Specific Information

Depending on your selected services, we may collect additional information such as property size, specific cleaning requirements, preferred cleaning products (including any allergies or sensitivities), key access details, pet information for safety purposes, and scheduling preferences.

How We Use Your Information

Service Provision

Schedule and deliver cleaning services, communicate about appointments, and provide customer support throughout our service relationship.

Billing and Payments

Process payments, maintain billing records, issue receipts, and manage our financial relationship with transparent and secure transaction handling.

Business Improvement

Analyze service patterns, improve our cleaning processes, develop new services, and enhance customer experience based on feedback and usage data.

Marketing Communications

Send service updates, promotional offers (with your consent), newsletters, and important notices related to your cleaning services and our business operations.

Information Sharing and Disclosure

We DO NOT Sell Your Data

PureEdge Cleaning Agency does not sell, rent, or trade your personal information to third parties for marketing purposes. We believe your data privacy is fundamental to our business relationship.

Trusted Partners

We work with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, and communication services. These partners are contractually bound to protect your information.

Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our users, employees, or the public.

Cookies and Tracking Technologies

Essential Cookies

Required for website functionality and basic navigation features

Analytics Cookies

Help us understand how visitors interact with our website

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality. We recommend consulting your browser's help section for detailed instructions on managing cookies.

Data Security and Protection

Encryption

All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols.

Secure Servers

Our servers are housed in secure facilities with 24/7 monitoring and access controls.

Access Controls

Only authorized personnel with legitimate business needs can access your personal information.

Our Security Promise

Regular security audits and assessments
Employee training on data protection
Incident response procedures
Continuous monitoring and updates

Your Rights and Choices

Access Your Data

Request copies of the personal information we hold about you, including details of how it's being used.

Correct Information

Update or correct any inaccurate or incomplete personal information in our records.

Delete Data

Request deletion of your personal information, subject to legal and business record requirements.

Restrict Processing

Limit how we process your information while disputes or concerns are being resolved.

Data Portability

Receive your information in a structured, machine-readable format for transfer to another service.

Withdraw Consent

Opt out of marketing communications and non-essential data processing activities at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity to protect your information.

Data Retention

Our Retention Schedule

Customer Information 7 years after last service

Financial Records 10 years for tax compliance

Website Analytics 26 months maximum

Marketing Data Until consent withdrawn

Security Logs 1 year for audit purposes

We may retain certain information for longer periods when required by law, to resolve disputes, or to enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

International Data Transfers

PureEdge Cleaning Agency primarily operates within the Philippines, but we may use cloud service providers and tools located internationally to support our operations. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.

Adequacy Decisions

We prioritize transfers to countries with adequate data protection laws recognized by relevant authorities.

Standard Contractual Clauses

We use legally approved contractual protections for transfers to countries without adequacy decisions.

Children's Privacy

Protection of Minors

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Parents and guardians are encouraged to monitor their children's internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information without permission.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through:

Email Notification

Website Notice

SMS Alert

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after any updates constitutes acceptance of the revised policy.

Privacy Policy