Terms of Service

1. Introduction and Acceptance of Terms

Welcome to PureEdge Cleaning Agency. These Terms of Service ("Terms") govern your use of our website located at [website URL] (the "Service") operated by PureEdge Cleaning Agency ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the service. Our services include professional residential and commercial cleaning solutions throughout the Metro Manila area.

2. Description of Services

PureEdge Cleaning Agency provides comprehensive cleaning services including:

• Residential home cleaning and maintenance
• Commercial office and facility cleaning
• Deep cleaning and sanitization services
• Move-in and move-out cleaning
• Post-construction cleanup
• Regular maintenance cleaning programs

All services are performed by trained, insured, and background-checked cleaning professionals using eco-friendly products and equipment.

3. User Responsibilities and Conduct

3.1 Accurate Information

You agree to provide accurate, current, and complete information when booking services, including:

• Correct property address and access information
• Accurate square footage and room specifications
• Specific cleaning requirements and special instructions
• Pet information and safety considerations

3.2 Property Preparation

Customers are responsible for:

• Securing or removing valuables and fragile items
• Providing access to all areas requiring cleaning
• Ensuring pets are secured during service visits
• Clearing walkways and entry points for our equipment

3.3 Prohibited Activities

Users may not:

• Use our services for illegal or unauthorized purposes
• Violate any laws in your jurisdiction while using our service
• Submit false or misleading service requests
• Harass or mistreat our cleaning professionals
• Attempt to circumvent our booking or payment systems

4. Booking and Scheduling Policies

4.1 Service Requests

Service requests can be made through our website, phone, or email. All bookings are subject to availability and confirmation. We reserve the right to refuse service for any reason.

4.2 Scheduling and Confirmation

• Confirmed appointments require 24-hour advance notice
• Service times are approximate and may vary by ±30 minutes
• We will contact customers 30 minutes before arrival
• Emergency or same-day services may incur additional fees

4.3 Cancellation and Rescheduling

• Cancellations must be made at least 24 hours before scheduled service
• Same-day cancellations may incur a 50% service fee
• Rescheduling is permitted up to 2 hours before service time
• No-show appointments will be charged full service amount

5. Payment Terms and Conditions

5.1 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Cash payments (exact change preferred)
• Bank transfers for commercial accounts

5.2 Billing and Invoicing

• Payment is due upon completion of service
• Invoices for commercial accounts are due within 30 days
• Late payments may incur 2% monthly service charge
• Returned payment fees may apply for bounced checks

5.3 Additional Charges

Additional charges may apply for:

• Extra cleaning beyond the agreed scope (hourly rate applies)
• Heavy soilage or specialized cleaning requirements
• Weekend and holiday service calls
• Emergency or after-hours requests

6. Quality Assurance and Satisfaction Guarantee

6.1 Service Standards

We maintain high standards through:

• Trained and certified cleaning professionals
• Regular quality inspections and customer feedback
• Use of professional-grade equipment and eco-friendly products
• Continuous training and development programs

6.2 Satisfaction Guarantee

We offer a 100% satisfaction guarantee:

• If you are not satisfied with our service, contact us within 24 hours
• We will re-clean any area that doesn't meet our standards at no charge
• For persistent issues, we will work with you to find a resolution
• Refunds are available for services that cannot be re-performed satisfactorily

7. Liability and Insurance

7.1 Insurance Coverage

PureEdge Cleaning Agency maintains comprehensive insurance coverage including:

• General liability insurance ($1,000,000 coverage)
• Bonded and insured cleaning professionals
• Workers' compensation for all team members
• Property damage coverage for accidents during service

7.2 Limitation of Liability

Our liability is limited to:

• Direct property damage caused by our negligence (up to insurance limits)
• The cost of re-performing unsatisfactory services
• Refunds for services that cannot be corrected

We are not liable for indirect, consequential, or punitive damages, including lost profits, business interruption, or personal injury resulting from service delays or issues beyond our reasonable control.

8. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of PureEdge Cleaning Agency and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. You agree not to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material without our express written consent.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection, use, and disclosure of your personal information.

We collect and process personal information necessary for:

• Processing service requests and bookings
• Communication regarding scheduled services
• Processing payments and billing
• Improving our services and customer experience

We do not sell, rent, or share your personal information with third parties except as necessary to provide our services or as required by law.

10. Termination

We may terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination:

• Your right to use the Service will cease immediately
• All provisions of the Terms which by their nature should survive termination shall survive
• Outstanding payments for services rendered will remain due
• We will retain customer records as required by law

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

12. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed by the laws of the Philippines, without regard to its conflict of law provisions. Any disputes arising from these Terms or the services provided by PureEdge Cleaning Agency shall be resolved through binding arbitration in Manila, Metro Manila.

Before pursuing formal dispute resolution, we encourage customers to contact us directly to resolve any concerns or complaints through our customer service channels.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

14. Acknowledgment

By using PureEdge Cleaning Agency's services, you acknowledge that you have read these Terms of Service, understood them, and agree to be bound by them.

If you do not agree to these terms, please do not use our services. Continued use of our services constitutes acceptance of any changes to these Terms.